Becoming a customer

Apply for a corporate account

Download Credit Application Forms ( PDF format ), complete, sign, and email it back to us. We will contact you for confirmation.

Terms and Condition

Pricing: All prices, specifications, and availability are subject to change without notice. We reserve the right to correct all typo errors. Tax and shipping are extra. FOB from Toronto, Ontario.

Order and Delivery: We ship across Canada. In stock items will be shipped the same day for delivery the next Business day in Ontario. Orders shipping to GTA address is free for any order over $100 (before tax). A $9.00 shipping and handling fee will be applied to any order under $100. The actual shipping cost will be applied for oversize and overweight item. Shipping fee also applies to shipping outside of Greater Toronto Area. We do not offer drop in pick up.

Shipping Damage / Discrepancy: We ships all your orders insured, FOB, by UPS, Purolator, Loomis, Canpar. Always inspect your shipment upon delivery. If products are received damaged in shipment, a notation should be made on the carrier’s delivery document and a copy retained. Contact us for an RMA# immediately and the claim will be processed. Discrepancies should be reported within 48 hours (in two business days) of receiving the delivery.

Minimum Order: There is no minimum order. We accept small order, but will apply $9.00 handling and shipping charge for any order under $100.00, excludes all taxes and freight charges.

Payment Terms: Our standard payment term is net 30 days for corporate accounts, company check or online direct deposit, and it is subject to credit approval. A monthly interest penalty of 2% will be charged on any overdue accounts. Any check returned NSF will result in a surcharge of $15.00 in your account.

Return Policy: Unlike a consumer product that can be sold easily as an opened box at a discount, commercial product cannot be easily resold, even at great discount. Most commercial document scanners, printers, MFPs are special order item and are not returnable. Please make sure you know exactly what you want. When in doubt, ask for advice.

Restocking Charge & Credit: We charge a 25% restocking charge for returned, unopened merchandise and for merchandise refused with no cause. Returned items will only be accepted in unopened and resalable condition within 10 days of the invoice date. No refund is issued for returned products. All credits are applied towards future purchases.

Warranty: All products are covered by the original manufacturer’s warranty. You can contact the manufacturer technical support department directly for RMA# or service.

Demo Unit for Evaluation: Demo Scanner on selected models are available for an evaluation period of no longer than a week. Customer is responsible for all freight costs, damages and any missing documentation and accessories. Please inspect the demo unit when received and report any damage or any missing items to us immediately. Demo unit should be returned by a traceable courier such as UPS or Purolator.

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